We’ve heard stories from some of the homeowners we’ve worked with about contractors not showing up on time, or at all.
In one instance a homeowner told us they had several other estimates scheduled and we were the only company that actually showed up.
As a customer concierge here at RetroFoam of Michigan, I’ve heard this kind of thing a lot. I’ve also worked with homeowners who have been burned in the past, so they expect the worst and think this is the norm for all insulation contractors.
Unfortunately, these unprofessional contractors give us all a bad name, so when the worst happens and a good contractor is running behind, it’s perfectly normal for a homeowner to assume we’re all the same.
As a foam insulation company that provides service throughout the lower peninsula, it doesn’t happen often, but we have had times where it just wasn’t possible to be onsite during our arrival window. When this kind of thing happens any good contractor, including us, will call to give an update to the homeowner and keep them in the loop.
Let’s take a look at these instances that are out of the foreman’s control that could have a homeowner waiting a little longer than they originally planned.
As part of our company culture, we strive to give every single homeowner we work with an unheard-of contractor experience and to treat everyone exactly how we would want to be treated.
But there are some things that are out of our control that might have us arriving later than we would have liked.
Here are some of the things that will have a contractor showing up late to the installation.
When scheduling your installation, your contractor gives you an arrival time based on your location, as well as the amount of work that needs to be done.
These factors can determine whether you’re the first or the last stop of the day.
In the case of our installation crews, they are traveling all across the lower peninsula. Since we have such a large service area, it’s easy to hit snags like heavy traffic, especially when orange barrel season hits.
We try to take into account any of the factors listed above, that way we can immediately contact the homeowner and let them know what is happening and when the crew will arrive. This is something we never want to do, but sometimes life happens.
When this does happen, a good contractor will always make sure the homeowner is well taken care of and in the loop every step of the way.
If you want to learn more about RetroFoam of Michigan and our core values, check out the About Us section of our website.
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